At TCOMM 911, our mission is to connect you to public safety responders during your emergency.
TCOMM 911 is comprised of four departments focused on providing public safety response to emergency situations:
Administration
The Administration Department includes the Executive Director, Deputy Director, Human Resources Manager, Financial Manager, Payroll & Benefits Specialist, and the Administrative Assistant/Public Records Specialist. The department is responsible for developing policy, setting agency direction, creating the annual agency budget, human resources, finance, internal and external customer relations, and public information requests. The department also acts as a liaison among user agencies for various communications-related needs.
Information Technology
The mission of the TCOMM 911 IT Department is to support and maintain all IT systems for the Agency, with a goal of 99.999% up-time. To achieve this mission the department, comprised of three IT Systems Administrators and an IT Manager, continually cross train on systems and applications to provide high quality support in all of the areas they are responsible for. Additionally, the department implements technologies to enable proactive maintenance and health monitoring. All these efforts are designed to help the IT department meet or exceed stringent customer service objectives, and maintain positive partnerships with our user agencies.
IT Systems Include:
- “Next Generation” IP-based 911 Telephony Solution and voice/media logging system
- Administrative staff VoIP phone system
- Computer Aided Dispatch (CAD) system and configuration
- Police and Fire Records Management systems
- Mobile police and fire in vehicle computer systems (MCT)
- Geographic Information System (GIS)
- Text to 911 web-based application
- All desktop, laptop and server hardware
- Security and camera systems
- LAN, WAN and firewall systems
- Administrative software and e-mail systems
Radio Systems
The Radio Systems Department mission is to manage and maintain, with the highest degree of reliability and quality of communications possible, the infrastructure for the Thurston County public safety radio system. The public safety radio system provides radio communications service to Thurston County’s law enforcement, firefighters, and emergency medical response (EMS) users.
Maintenance and support of the public safety radio infrastructure starts within the communications center, where TCOMM 911’s Public Safety Telecommunicators use radio consoles to communicate with field personnel. Support and maintenance of the system includes all the equipment and applications from the communications center to the remote mountain radio sites in and around Thurston County.
Counting the communications center itself, there are twenty locations throughout Thurston County that host communications equipment providing two-way radio coverage and capacity. Communications equipment within the system, such as computerized radio dispatch consoles, power supply systems, microwave transport transmitters and receivers, two-way radio base stations, radio repeaters, antenna systems and towers, are all within the support and maintenance mission of the department.
Operations
The Operations Department answers and processes all 911 calls within Thurston County, as well as all 10-digit business-line calls from the public and public safety personnel. The department is also responsible for dispatching all public safety responders within the county except the Washington State Patrol. Operations supervisory personnel manage the logistics of staffing the center at or above minimum staffing levels 24 hours a day, 7 days a week.
The supervisors also ensure quality assurance. The Training Supervisor provides continuing dispatcher/call receiver training for all operations personnel, new employee training, and oversees the Communications Training Officers throughout the 18-month new employee training process.
TCOMM 911 has a long history of successful partnerships with all public safety agencies serving our community. TCOMM 911 supports law enforcement, fire and emergency medical services and Medic One.
The TCOMM 911 team is proud of our role in public safety and our response to emergencies throughout our community.