TCOMM911

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    • About TCOMM 911

      A 501(c)(3) organization, TCOMM 911 is a state-of-the-art 24x7 operation. We answer both 911 and 7-digit emergency calls.
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      TCOMM 911 telecommunicators are the first link between citizens and emergency police, fire and medical services.
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Management and Staff

The TCOMM 911 Executive Director reports directly to the Administration Board of Directors, and is the Chief Executive Officer with overall administrative, fiscal, and direct supervision of the entire agency. The TCOMM Deputy Director is hired by and reports directly to the Executive Director with the Administration Board of Directors’ approval. The Deputy Director acts as second to the Chief Executive Officer of the organization with direct responsibility for Operations and Human Resources.

Executive Director

Wendy Hill, MBA

Wendy Hill assumed the role of Executive Director in February 2022. She has over 25 years of experience in public sector administration. Prior to her appointment, she served as the agency’s Deputy Director since 2016, and Human Resources Manager from 2010 to 2015. As Deputy Director, she was responsible for overseeing the Operations Department and acting as the liaison between TCOMM and its user-agencies. She also continued to administer all of the human resources functions of the Agency until 2021.

Wendy holds both a Master’s Degree and Bachelor’s Degree in Business Administration. She is an experienced labor negotiator and project manager, with a strong background in budgeting and strategic planning. An active member of Washington State APCO/NENA, Wendy currently co-chairs the chapter’s political and government affairs committee. She also serves on the Board of Directors for the Chaplains Association of Public Safety – Thurston County (CAPS-TC) and is the dispatch representative on the West Region EMS Council.

Deputy Director

Vacant.

TCOMM 911 Staff

The agency operates with 67 regular full-time positions in four departments:

  • Administration
  • Operations
  • Information Technology
  • Radio Systems

Each department is staffed by the following:

Administration

  • Executive Director
  • Deputy Director
  • Human Resources Manager
  • Financial Manager
  • Administrative Assistant

Operations

  • Operations Supervisors – 7 (FTE)
  • Training Supervisor
  • Public Safety Telecommunicators – 47 (FTE)

Information Technology

  • IT Manager
  • IT Systems Administrators – 3 (FTE)

Radio Systems

  • Radio Systems Manager
  • Lead Radio Systems Technician
  • Radio Systems Technician
  • Radio Systems Administrative Assistant

Downloads

  • TCOMM 911 Organizational Chart

Contact

2703 Pacific Ave. SE, Suite A
Olympia, WA 98501

Dispatch

Phone: (360) 704-2740 
Fax: (360) 704-2751

Administration

Phone: (360) 704-2730
Fax: (360) 704-2723

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About TCOMM 911

A 501(c)(3) organization, Thurston 911 Communications (TCOMM 911) is a countywide enhanced 911 answering point and dispatch center for all law enforcement, fire services, and Medic One departments. TCOMM 911 serves all of the cities, towns, and unincorporated areas within Thurston County.

TCOMM 911 is a state-of-the-art 24/7 x 365 operation, answering both 911 and 10 digit emergency calls as well as texts from the public and dispatching an appropriate level of response based on protocols provided by and agreed to by law enforcement, fire services, and Medic One.

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