TCOMM911

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    • About TCOMM 911

      A 501(c)(3) organization, TCOMM 911 is a state-of-the-art 24x7 operation. We answer both 911 and 7-digit emergency calls.
      • Overview
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      TCOMM 911 telecommunicators are the first link between citizens and emergency police, fire and medical services.
      • Overview
      • How and When to Use 911
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TCOMM 911 is the Public Safety Answering Point for all of Thurston County, Washington.

When to Call 911

You should call 911 when you or someone you are with is experiencing an emergency and needs help from fire, police, or ambulance.

Call First

If possible, you should always call 911 by phone. Be prepared to stay on the line with the operator. Try to stay calm and speak clearly.

Know Your Location

No matter whether you call or text, location information is crucial and is of primary importance. We can not send help if we don’t know where you are.

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Text if You Can’t Call

Text messages to 911 should only be used to let 911 know you need help. Do not try to send photos or videos — they will slow the process down.

Join TCOMM 911

TCOMM 911 is a countywide enhanced 911 emergency dispatch center. We provide quality services to our user agencies as well as to the citizens of Thurston County, Washington. Our work is important and is as demanding as it is rewarding.

Telecommunicator applications are accepted on an on-going basis only through Public Safety Testing. Applicants need not have previous experience to be successful here at TCOMM 911.

Announcements

  • TCOMM Deputy Director position is open. Closes 2-26-2023.
  • TCOMM 911 is now accepting applications for lateral and entry Public Safety Telecommunicators!
  • Smart911 is now available. Register your information so that it is available to 911 during an emergency.

TCERN

  • Resources & Documents

Online Reporting

  • Lacey Police Department
  • Olympia Police Department
  • Tenino Police Department
  • Tumwater Police Department
  • Yelm Police Department
  • Thurston County Sheriff’s Office
  • Accident Reporting – Washington State Patrol

Forms

  • Smart911
  • Premise Form
  • Officer Safety Form

Contact

2703 Pacific Ave. SE, Suite A
Olympia, WA 98501

Dispatch

Phone: (360) 704-2740 
Fax: (360) 704-2751

Administration

Phone: (360) 704-2730
Fax: (360) 704-2723

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About TCOMM 911

A 501(c)(3) organization, Thurston 911 Communications (TCOMM 911) is a countywide enhanced 911 answering point and dispatch center for all law enforcement, fire services, and Medic One departments. TCOMM 911 serves all of the cities, towns, and unincorporated areas within Thurston County.

TCOMM 911 is a state-of-the-art 24/7 x 365 operation, answering both 911 and 10 digit emergency calls as well as texts from the public and dispatching an appropriate level of response based on protocols provided by and agreed to by law enforcement, fire services, and Medic One.

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