TCOMM911

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      A 501(c)(3) organization, TCOMM 911 is a state-of-the-art 24x7 operation. We answer both 911 and 7-digit emergency calls.
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      TCOMM 911 telecommunicators are the first link between citizens and emergency police, fire and medical services.
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In-Building ERCES Updates

Thurston 911 Communications (TCOMM911) has upgraded the Thurston County Emergency Radio Network (TCERN) used by first responders to a new 700MHz P25 trunked radio system. All properties with an in-building ERCES (emergency radio communication enhancements system) which operated on the legacy TCOMM911 emergency radio system must have those in-building systems updated, if there is still a requirement for in-building coverage enhancement. This update will allow the ERCES to operate properly on the new radio network.

TCOMM911’s resources for property owners, property managers, vendors, building code officials, and fire marshals are provided on this webpage.  Note that that information and resources are being updated regularly, so please check back often for updates.

October 2025 updates: 1) revisions to UL validation checklist, design approval process, and design approval process flow diagram have been posted; 2) new summary documents added for AHJ, vendor, and system owner audiences. 

Email for support requests.

Owner Resources

Process Overview for Owners V1.0

In-Building ERCES Rebroadcast Agreement V2.0

Confirmed In-Building ERCES Vendors 3-5-2025

Vendor Resources

Process Overview for Vendors V1.0

In-Building ERCES UL Validation Checklist V2.1 (XLSX)

In-Building ERCES Design Approval Process V2.0

TCOMM911 ERCES Design Approval Checklist V1.2 (XLSX)

TCOMM911 Policies

AHJ ERCES Process Overview V1.2

In-Building ERCES Technical Criteria V2.7

In-Building ERCES Design Approval Process V1.3

TCOMM911 In-Building ERCES Process Flow Diagram V1.1

Definitions

  • AHJ - Authority Having Jurisdiction.
  • BDA – Bi-Directional Amplifier receives, amplifies, and broadcasts radio signal to and from a radio site allowing re-transmission using a DAS inside a building
  • DAS – Distributed Antenna System are the antennas located throughout a building that connect to a BDA allowing two-way communication using an external radio network
  • ERCES – Emergency Radio Communication Enhancement System, also referred to as BDA/DAS, or DAS.
  • P25 Phase 2 - A suite of standards focusing on interoperable radio communications. Phase 2 is time-division multiple access (TDMA).
  • TCERN – Thurston County Emergency Radio Network - The new P25 digital radio network for first responders.
  • TCOMM911 – Thurston 911 Communications - The agency that owns and operates the TCERN system infrastructure and 911 emergency dispatch center.

Contact

2703 Pacific Ave. SE, Suite A
Olympia, WA 98501

Dispatch

Phone: (360) 704-2740 
Fax: (360) 704-2751

Administration

Phone: (360) 704-2730
Fax: (360) 704-2723

Public Records Officer: Wendy Hill

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About TCOMM 911

A 501(c)(3) organization, Thurston 911 Communications (TCOMM 911) is a countywide enhanced 911 answering point and dispatch center for all law enforcement, fire services, and Medic One departments. TCOMM 911 serves all of the cities, towns, and unincorporated areas within Thurston County.

TCOMM 911 is a state-of-the-art 24/7 x 365 operation, answering both 911 and 10 digit emergency calls as well as texts from the public and dispatching an appropriate level of response based on protocols provided by and agreed to by law enforcement, fire services, and Medic One.

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