TCOMM 911’s training program is nationally recognized under APCO International’s Agency Training Program Certification, also known as Project 33. This designation identifies our training curriculum as meeting the APCO minimum training standards for Public Safety Telecommunicators (APCO ANS 3.103.2-2015).
All of TCOMM 911’s Public Safety Telecommunicators go through this extensive in-house training program, designed to give new employees the skills and confidence needed to work in a fast-paced, challenging work environment. They are cross-trained and ready to work at any position within the communications center. Telecommunicators are required to become CPR certified within the first thirty days of hire. They are also required to become certified in Criteria Based Medical Dispatch, National Incident Management System (NIMS) programs and the Telecommunicator1/Telecommunicator2 (T1/T2) programs sponsored by the Criminal Justice Training Center (CJTC).
The Training Supervisor administers the training program for the agency, which is a critical component of reducing liability in a high risk profession. Ongoing training is critical, and all Telecommunications staff are cross-trained in all dispatch functions to enable them to assist in any sudden change to workload or large scale event. The Training Supervisor ensures all training is up to date and maintains the Agency’s compliance with the Federal Criminal Justice Information Services (CJIS) Division.
Communications Training Officer
An integral part of TCOMM 911’s training program utilizes the in-house talents of Telecommunications staff to assist with training efforts. The Communications Training Officer (CTO) program consists of certified training officers who provide classroom, hands-on and continuing education to not only TCOMM 911 employees, but to neighboring agencies as well. They are also instrumental in guiding new employees during the active learning phase.